Effective Date: October 7, 2026
Last Updated: October 7, 2026
NeighborLoop is operated by NEIGHBORLOOP LLC, a Kansas limited liability company (“NeighborLoop,” “we,” “us,” or “our”).
This Privacy Policy explains how NeighborLoop collects, uses, stores, and handles information when you use the NeighborLoop mobile application and related services.
By using NeighborLoop, you acknowledge the practices described in this Privacy Policy.
When you create or secure a NeighborLoop account, we may collect:
Passwords are processed through our authentication provider. NeighborLoop does not intentionally store your password in readable plaintext.
We also use your email address for account verification, password resets, and account recovery.
NeighborLoop collects profile information that you choose or are required to provide, including:
Your full name may be visible to other NeighborLoop users on posts, messages, and other community interactions.
If you upload a profile photo, the image is stored using our cloud storage provider. Profile photos are intended to be visible as part of your NeighborLoop profile. The storage system used for profile photos provides the image through a public URL, meaning a person who obtains that URL may be able to access the image.
NeighborLoop uses community information to connect you with relevant local content.
Your Home Community may include:
This information may be stored on your device and in NeighborLoop’s database while you have an account.
If you choose to use the device-location feature, NeighborLoop requests foreground location permission and uses your device’s location to determine your community.
The app uses the location to obtain community information such as city, county, state, and ZIP code. NeighborLoop does not intentionally store the precise GPS coordinates obtained through this feature in its application database.
You may instead enter your community manually.
NeighborLoop does not use this feature to continuously track your location.
When you create a Help post, we may store information such as:
When you submit Community Information, we may store:
Community Information may be reviewed by NeighborLoop administrators before or after being displayed.
If you comment on Community Information, we store information including:
If you use private messaging, we may store:
Private messages are stored to provide NeighborLoop’s messaging functionality. NeighborLoop does not currently provide a normal in-app option for individually deleting sent private messages or entire conversations.
When users coordinate help through NeighborLoop, we may store information about those interactions, including:
We use this information to operate NeighborLoop’s community features and provide information about past interactions.
If you report content, NeighborLoop may store:
Reports may be placed into a moderation queue for review.
NeighborLoop also uses a limited rule-based content filter for certain submitted content. The filter checks text for certain prohibited words or phrases and may prevent matching content from being submitted.
This automated screening is intended to support community safety. It is not intended to profile users or make automated decisions about a person’s eligibility for services.
If you block another NeighborLoop user, the blocked-user identifier is currently stored locally on your device so the app can hide that person’s applicable content from your view.
NeighborLoop does not currently store this blocked-neighbor list in its cloud database.
If you enable notifications, NeighborLoop may store:
We use this information to deliver notifications, including notifications related to NeighborLoop messages.
Notification delivery may involve services provided by Expo and the device platform.
NeighborLoop uses local device storage for certain information needed to operate the app, which may include:
We use information collected through NeighborLoop to:
NeighborLoop is a community platform. Information you choose to post publicly or share through community features may be visible to other NeighborLoop users as part of those features.
For example, your name and information contained in a Help post may be visible to people using the relevant community features.
Private messages are intended for the participants in the applicable conversation, subject to technical processing necessary to operate and protect the service.
We may also disclose information when reasonably necessary to:
NeighborLoop does not currently use advertising or third-party advertising SDKs in the mobile application.
NeighborLoop relies on third-party technology providers to operate parts of the service.
These include services used for:
These providers may process information as necessary to provide their services to NeighborLoop.
Location access is optional.
If you grant foreground location permission, NeighborLoop uses your device location to help determine your local community.
You can deny location permission and enter your community manually instead.
You can also manage NeighborLoop’s location permission through your device settings.
NeighborLoop may request access to your photo library so you can choose a profile picture.
NeighborLoop does not require you to upload a profile picture to use the core community service.
You can manage photo-library permission through your device settings.
NeighborLoop may request permission to send notifications.
You may decline notifications or change notification permissions through your device settings.
NeighborLoop uses notification tokens to route applicable notifications to your device.
NeighborLoop retains information for as long as reasonably necessary to operate the service, maintain your account, provide the features you use, protect the community, resolve disputes, enforce agreements, and meet applicable legal obligations.
Different categories of information may be retained for different periods depending on their purpose and technical requirements.
When information is no longer reasonably needed, we may delete or otherwise dispose of it, subject to applicable legal and technical requirements.
NeighborLoop provides an in-app option to permanently delete your account.
When the account-deletion process successfully completes, NeighborLoop deletes the account and associated user data through its account-deletion system. The current system is configured so user-linked database records are deleted through database relationships when the underlying account is deleted. Associated profile-photo files are also removed as part of the account-deletion process.
This includes user-generated content associated with the deleted account where covered by those account relationships, including applicable posts, messages, comments, Community Information, ratings or feedback, reports, community membership information, and related records.
NeighborLoop also clears locally stored profile information, the blocked-neighbor list, and Home Community information from the app as part of a successful account deletion.
Account deletion is permanent and cannot be undone